We offer both standard and express delivery to the USA, using both USPS Ground for standard delivery, and UPS for express services.

Please read this page fully, as it contains important information about delivery.

We offer FREE standard delivery when you spend over $150 in an estimated 7-10 working days. It costs $10 if you spend under $150. Express takes an estimated 3-5 working days and costs $25.

The estimated delivery date of your order will be displayed during the checkout.

NOTES: Remote/non-mainland addresses will normally take longer to deliver than estimated delivery times, and may be subject to delivery surcharges (as defined by our couriers). The delivery price will be displayed in the checkout. All international delivery prices are based on a maximum size/weight for your order of one box weighing up to 10kg (weighed volumetrically) which is around 10 pairs of jeans/shirts/jumpers, 4-5 hoodies, 2 suits/jackets/dressing gowns or 2 pairs of shoes. If you order more than this, we'll contact you with a revised delivery price before we ship your order. Our daily dispatch time is 3:30pm (UK time) Orders placed after this time will be dispatched the following working day, and orders placed after the cut-off time on Friday will be dispatched on Monday. All days quoted are working days (Monday to Friday - excluding bank holidays) - we don't dispatch over the weekend or on UK bank holidays (see below for a list of dates below)*. All times are GMT/BST.

Delivery times are estimates based on information supplied by couriers and aren’t guaranteed.

BEFORE YOU PLACE YOUR ORDER, please make your credit card company aware that you're going to place an online order with a UK company, as many card companies block international transactions by default. If your card is declined, this will be the reason why, and you'll need to contact your bank and ask them to have the block lifted.

Your order is tracked for your peace of mind, and will require a signature upon delivery. We'll generally use Fedex Ground postal services for slower deliveries and USPS for larger and express services. We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain tracking details to allow you to follow your shipment with the chosen courier. Standard deliveries will leave us the day you receive your shipping email, but may not track straight away. These are first shipped to a central UK location, where they join parcels from other online retailers, before being shipped in bulk to your country to be handled by local delivery services. It's our policy to ask couriers to leave with a next door neighbour if you're not home, but this can't be guaranteed as different couriers have different policies in different countries. If you don't want to this to happen, please let us know before we ship your order.

* We're not shipping on the following UK bank holidays in 2024: 1st+2nd  Jan, 29th Mar, 1st Apr, 6th+27th May, 26th Aug, 25th+26th Dec

Still need help ? You can contact us, or call us on +44 333 800 5225

Please note, we are unable to deliver to a PO Box or APO/FPO address. Please supply a physical street address.

A few important notes about international deliveries:

# All our US prices exclude Sales Tax. Sales tax is not generally charged on orders with a value of under $800, so we recommend you keep your order under this value. However, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information if you're unsure about importing goods into your country.

Should you miss your delivery, you should contact the carrier immediately to re-arrange, as it will normally be returned to us around 7 days after to first delivery attempt. Any costs incurred by us in recovering a failed or refused delivery, such as return shipping fees and customs charges will be deducted from any refund. It may not be cost effective to return the item to the UK, so the courier may donate the item to charity if uncollected.

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - bad weather, systems failures, flight delays, international customs etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed.

We offer a EXPRESS delivery service via UPS to most of the USA excluding a few remote/offshore locations.

>You'll be offered it as an option during the checkout process if it's available for your postcode. The expected delivery date will be displayed during the checkout process, taking into account the time of day you placed your order, and the day of the week.

This service is Monday to Friday only. Orders placed after 3:30pm on Friday, and over the weekend will be dispatched on Monday (excluding bank holidays).

When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc.

Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've used, and the tracking number.

The link on the email will take you to the couriers website, so you can check the latest status, and estimated delivery date of your shipment. 

We recommend that you check this information on the couriers site on the morning of the expected delivery date, in case there are any unexpected delays.

We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions on parcels.

Please check the email we've sent you when we dispatched your order - you'll have more than one email with different products, and tracking numbers if we've done this. They'll normally be dispatched by us on the same day, but it's possible they may not arrive at the same time.

If you've received all deliveries from your order, are. are still missing an item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

Your order number
The name of the item you did not receive

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

You can enter an alternative address as your delivery address during the checkout process. 

You can manage your addresses, and save default billing and delivery addresses via your account if you've created one.

Please note that we can't change the delivery address of an order once it's been dispatched.

If you've just placed your order, we'll be able to change the delivery address for a short time - BEFORE IT'S PROCESSED, so please contact us straight away.

If we're closed - please don't wait to call, reply to your order confirmation email with the details you'd like to change, so the warehouse can pick up the change before your order is processed.

We can't change the address of a parcel once it's been processed, dispatched, or is in transit.

You're currently on our US store and will only see delivery options to US addresses.

Our UK Store offers shipping options to the UK and displays prices in £ GBP.

Our EU Store displays prices in € Euros, and delivers to the following countries:

Our Rest of World Store delivers to the following countries:

On a desktop, click the flag on the top right of the screen to change to a different store. On a phone, the option is at the bottom of the main menu.

Please note that switching stores will remove the contents of your basket.