WELCOME TO OUR NEW SITE: We've already emailed all our existing customers an invitation to activate your new account. If you haven't got the email let us know and we'll sent you a new invite. Please note you don't need to.sign into your account to place an order or make a return.

THIS HELP SECTION IS FOR OUR US STORE

Most Popular Questions

You'll find answers to our most common questions here - because we know ourselves how hard it is buying clothes when you're tall.

WHAT DELIVERY OPTIONS DO YOU OFFER ?

We offer both standard and express delivery to the USA, using both Fedex Ground for standard delivery, and USPS for express services.

Please read this page fully, as it contains important information about delivery.

Standard delivery takes an estimated 10-14 working days and costs $10. Express takes an estimated 3-5 working days and costs $25.

The estimated delivery date of your order will be displayed during the checkout.

NOTES: Remote/non-mainland addresses will normally take longer to deliver than estimated delivery times, and may be subject to delivery surcharges (as defined by our couriers). The delivery price will be displayed in the checkout. All international delivery prices are based on a maximum size/weight for your order of one box weighing up to 10kg (weighed volumetrically) which is around 10 pairs of jeans/shirts/jumpers, 4-5 hoodies, 2 suits/jackets/dressing gowns or 2 pairs of shoes. If you order more than this, we'll contact you with a revised delivery price before we ship your order. Our daily dispatch time is 3:30pm (UK time) Orders placed after this time will be dispatched the following working day, and orders placed after the cut-off time on Friday will be dispatched on Monday. All days quoted are working days (Monday to Friday - excluding bank holidays) - we don't dispatch over the weekend or on UK bank holidays (see below for a list of dates below)*. All times are GMT/BST.

Delivery times are estimates based on information supplied by couriers and aren’t guaranteed.

BEFORE YOU PLACE YOUR ORDER, please make your credit card company aware that you're going to place an online order with a UK company, as many card companies block international transactions by default. If your card is declined, this will be the reason why, and you'll need to contact your bank and ask them to have the block lifted.

Your order is tracked for your peace of mind, and will require a signature upon delivery. We'll generally use Fedex Ground postal services for slower deliveries and USPS for larger and express services. We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain tracking details to allow you to follow your shipment with the chosen courier. Standard deliveries will leave us the day you receive your shipping email, but may not track straight away. These are first shipped to a central UK location, where they join parcels from other online retailers, before being shipped in bulk to your country to be handled by local delivery services. It's our policy to ask couriers to leave with a next door neighbour if you're not home, but this can't be guaranteed as different couriers have different policies in different countries. If you don't want to this to happen, please let us know before we ship your order.

* We're not shipping on the following UK bank holidays in 2024: 1st+2nd  Jan, 29th Mar, 1st Apr, 6th+27th May, 26th Aug, 25th+26th Dec

Still need help ? You can contact us, or call us on +44 333 800 5225

Please note, we are unable to deliver to a PO Box or APO/FPO address. Please supply a physical street address.

A few important notes about international deliveries:

# All our US prices exclude Sales Tax. Sales tax is not generally charged on orders with a value of under $800, so we recommend you keep your order under this value. However, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information if you're unsure about importing goods into your country.

Should you miss your delivery, you should contact the carrier immediately to re-arrange, as it will normally be returned to us around 7 days after to first delivery attempt. Any costs incurred by us in recovering a failed or refused delivery, such as return shipping fees and customs charges will be deducted from any refund. It may not be cost effective to return the item to the UK, so the courier may donate the item to charity if uncollected.

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - bad weather, systems failures, flight delays, international customs etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed.

DO YOU OFFER EXPRESS DELIVERY ?

We offer a EXPRESS delivery service via USPS Parcelforce to most of the USA excluding a few remote/offshore locations.

>You'll be offered it as an option during the checkout process if it's available for your postcode. The expected delivery date will be displayed during the checkout process, taking into account the time of day you placed your order, and the day of the week.

This service is Monday to Friday only. Orders placed after 3:30pm on Friday, and over the weekend will be dispatched on Monday (excluding bank holidays).

HOW DO I TRACK MY ORDER ?

When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc.

Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've used, and the tracking number.

The link on the email will take you to the couriers website, so you can check the latest status, and estimated delivery date of your shipment. 

We recommend that you check this information on the couriers site on the morning of the expected delivery date, in case there are any unexpected delays.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?

We offer standard and express delivery services to most US customers.

During the checkout process, we'll display an estimated (not guaranteed) arrival date.

WHERE CAN I FIND A SIZE GUIDE FOR YOUR PRODUCTS ?

The products we sell are designed by us to fit tall slim and athletic builds, and so aren't the same as the sizes you'd find in a big and tall store. Our sizes are the same as regular high street sizes, but longer !

You'll find general advice on how our products are sized here :

Size Guides

On each product page, we publish detailed sizing, including measurements, so you can compare them with something you already own that fits.

We also supply detailed measurements for the models we use, so you can compare them to your own measurements for guidance. 

And because we're tall guys too, and understand the struggle, you can always contact us if you need to know more. 

WHAT IS YOUR RETURNS POLICY ?

We offer a 30 day returns window for all purchases.

At Christmas, we extend our returns window so that orders placed after 1st November for gifts can be returned for an exchange or refund before the end of January.

HOW DO I RETURN A PRODUCT ?

We offer all our customers 30 days from the day of delivery to make a return.

We offer US customers a fixed price return service that costs $10.

It takes an average of 2 weeks for returns to reach us.

Please read this page fully - it contains return instructions and answers to many common questions you may have.

Exchanges - If you wish to exchange goods (for instance swapping for a different waist size) please note the details on the returns portal – including details of the new size/colour etc. You can also exchange it for a different product – just let us know when you complete your return (please use the product code to identify the product) You can include a written note in the parcel if you need to provide further information. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

There is no re-delivery charge for exchanges. We'll deliver an exchange to the same address as your original order unless you tell us otherwise. 

If your return is urgent, we'd recommend placing a new order, then returning your original for a refund, as this will be faster. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Orders paid by gift voucher will be refunded back to the original voucher code. Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times such as after Christmas. We will send you an email to confirm that we have completed your refund.

The item you return must be:

  • suitably boxed or bagged to protect your return in transit
  • don't stick returns labels onto the products themselves, or we won't be able to accept them. 
  • unworn and unwashed, and complete with all original tags/labels/shoe boxes etc (don't worry if a bag is ripped)
  • in a condition fit for immediate re-sale

If any returned goods do not meet these standards, unfortunately we cannot accept them. We can't accept returns for unwanted items after the relevant returns period above.

Our mailing bags are designed to be re-used. Open along the tear strip and you can re-use them to make a return.

Our returns service is fully tracked for your peace of mind. You'll need access to a printer to use this service.

START YOUR RETURN

(link takes you to our returns page on the Rebound Returns website)

Follow the simple on-screen instructions: enter your original order number and zip code to get started. 

You can return several items in one bag/box. It's also possible to return more than one order at the same time, but you'll need to contact us first to arrange this.

We allow one return per order using this service.  If you need to return several items, please use a single larger suitable sized bag/box.

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Rebound Returns website will show you where your closest drop off point is located.

Your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified. It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This takes an average of 2 weeks depending on where they are being sent from. 

This service is low cost, but can take several weeks to arrive. You're welcome to use your own alternative service If you'd prefer.

If you're in a hurry, it will be quicker to place a new order, and return the original order for a refund.

If you're using your own shipping method for the return, please complete the returns form and send your return to:

2tall.com Customer Returns
Wellington Circle
Aberdeen
AB12 3JG
UK

If you are required to complete a customs declaration for your parcel, please ensure you select the option for mail order returns/repair (as appropriate) and NOT sale/merchandise etc, as otherwise we will be charged fees for importing the goods, which will be deducted from any refund. You may be required to supply evidence of the original purchase, such as the tracking number/invoice. 

Got a problem with a product ? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return and we'll take care of it.

HAVE YOU RECEIVED MY RETURN ?

If you've returned an item using the rebound international returns portal, your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified.

It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2 weeks depending on where they are coming from, but may take longer at busy times such as Christmas.

We aim to process your return within 2-3 working days of us receiving it, but can take longer after busy periods such as Christmas or black Friday, so please allow up to 14 days to hear from us. We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.

DO YOU SHIP INTERNATIONALLY ?

You're currently on our US store and will only see delivery options to US addresses.

Our UK Store offers shipping options to the UK and displays prices in £ GBP.

Our EU Store displays prices in € Euros, and delivers to the following countries:

  • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
  • Our Rest of World Store delivers to the following countries:

  • Australia, Canada, Gibraltar, Hong Kong, Japan, Jersey, Montenegro, New Zealand, Norway, Saudia Arabia, Singapore, Switzerland.
  • On a desktop, click the flag on the top right of the screen to change to a different store. On a phone, the option is at the bottom of the main menu.

    Please note that switching stores will remove the contents of your basket.

    WHY HAS MY PAYMENT BEEN DECLINED ?

    When you place an order on our site, our checkout connects with your bank, to request the value of your order in real time.

    Your bank may validate the transaction in a number of ways; it generally happens behind the scenes, and you'll not notice anything, or they might display a window and ask you to input a code number which they'll text you, or use their app to generate (exactly how it happens depends on your bank)

    This window is generated into our checkout by your bank - we can't see this window, don't know what details they will ask you, and can't see your response, we'll just get an approved or declined message.

    Our site has supported these latest global security standards (called 3DSv2) since late 2020 when they became mandatory across Europe. However, some countries lag way behind these standards, and so by default just decline any transaction from another country.

    If this happens to you, we'd recommend calling them to advise you're trying to place an online order with a UK store, and they should then be able to approve it for you. Please note that we can't recover a transaction once it's been declined, so you'll need to place your order again after you've spoken to them. Your items will remain in your basket until they are successfully checked-out.